Terms of Service

These Terms of Service ("Terms") are a binding legal agreement between you ("Customer," "you," or "your") and Nonce Group, LLC, an Idaho limited liability company doing business as Aggrandize ("Aggrandize," "we," "us," or "our"). These Terms govern your access to and use of the Aggrandize CRM platform, including our websites, applications, AI-powered features, and related services (collectively, the "Service").

By registering for, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, do not access or use the Service.

1. Definitions

"AI Features" means the artificial intelligence and machine-learning-powered capabilities of the Service, including the AI CRM assistant, automated email drafting, contact classification, deal recommendations, and any other features powered by third-party AI models.

"AI Outputs" means any content, text, recommendations, classifications, or other materials generated by the AI Features in response to your use of the Service.

"Authorized Users" means your employees, representatives, consultants, contractors, or agents who are authorized by you to access and use the Service under your account.

"Customer Data" means all data, information, content, and materials that you or your Authorized Users submit to, store in, or transmit through the Service, including CRM records, contacts, deals, email content, attachments, and any other information entered into the platform. Customer Data does not include Usage Data or Aggrandize Content.

"Aggrandize Content" means all content, data, materials, and information that we incorporate into or make available through the Service, including platform interfaces, documentation, enrichment data, and lead intelligence.

"Usage Data" means information and data related to or derived from your access to and use of the Service, including feature usage, click and interaction data, performance metrics, and aggregated or de-identified analytics. Usage Data does not include identifiable Customer Data.

"Subscription Term" means the initial period and any renewal periods during which you have a paid subscription to the Service.

2. Account Registration and Access

Eligibility. You must be at least 18 years old to use the Service. By registering, you represent that all information you provide is accurate and complete.

Account Security. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account, including activity by Authorized Users. You must notify us promptly at support@aggrandizelabs.com of any unauthorized use of your account.

One Account. Each individual may maintain only one account. Creating accounts with false information or on behalf of others without authorization is prohibited.

3. Use of Services

3.1 License Grant. Subject to your compliance with these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable, limited license to access and use the Service during your Subscription Term solely for your internal business purposes.

3.2 Acceptable Use. You will use the Service only for lawful business purposes and in compliance with all applicable laws and regulations, including export control laws.

3.3 Prohibited Activities. You may not:

• Copy, modify, reproduce, distribute, or create derivative works of the Service or any portion thereof.
• Reverse engineer, decompile, disassemble, or attempt to discover the source code or underlying algorithms of the Service.
• Use the Service to develop a competing product or service, or to train artificial intelligence or machine learning models.
• Access the Service through automated means (bots, scrapers, spiders) without our prior written consent.
• Rent, lease, loan, sell, resell, or otherwise commercially exploit the Service or access thereto.
• Transmit any virus, malware, or other harmful code, or conduct denial-of-service attacks.
• Circumvent or disable any security features, access controls, or usage limits of the Service.
• Use the Service to transmit unsolicited communications, spam, or fraudulent content.
• Violate the intellectual property or privacy rights of any third party.
• Misrepresent your identity, impersonate another person, or create a false profile.
• Monitor the Service's availability, performance, or functionality for any competitive purpose.

3.4 AI Features and Outputs. The Service includes AI Features powered by third-party AI models. You acknowledge and agree that:

• AI Outputs may not always be accurate and may contain errors or inaccuracies, even when they appear detailed or specific. You must independently verify all AI Outputs before relying on them for business decisions.
• AI Outputs do not constitute legal, financial, construction, engineering, regulatory, or any other form of professional advice.
• AI Features that suggest actions (such as sending emails, updating deals, or modifying contacts) require your explicit review and approval before execution. You are responsible for all actions you approve.
• AI Features depend on third-party AI services. We do not guarantee uninterrupted availability of AI Features. Temporary unavailability of AI Features does not constitute a breach of these Terms.

3.5 Monitoring. We reserve the right to monitor your access to and use of the Service for the purpose of operating and improving the Service, ensuring compliance with these Terms, maintaining security, preventing fraud, and complying with applicable law.

4. Customer Data

4.1 Ownership. You own and retain all rights to your Customer Data. You grant us a non-exclusive, worldwide, royalty-free license to access, use, host, process, display, transmit, and reproduce your Customer Data solely as necessary to provide, maintain, and improve the Service in accordance with these Terms.

4.2 AI Output Ownership. Subject to your compliance with these Terms, we assign to you all right, title, and interest in AI Outputs generated through your use of the Service. You acknowledge that AI Outputs may not be unique and that other users may receive similar or identical outputs.

4.3 AI Processing Disclosure. To provide AI Features, your Customer Data may be transmitted to third-party AI service providers, including Anthropic (provider of the Claude AI model). Under Anthropic's commercial API terms, Customer Data submitted through their API is not used to train their AI models. We do not use your identifiable Customer Data to train any AI or machine learning models.

4.4 Data Security. We implement commercially reasonable administrative, physical, and technical safeguards to protect Customer Data. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

4.5 Data Portability and Deletion. You may export your Customer Data at any time using the platform's export tools. Upon termination of your account, we will make your Customer Data available for export for thirty (30) days. After this period, we may delete your Customer Data in accordance with our standard data retention practices, unless retention is required by law.

4.6 Data Backups. We maintain commercially reasonable backup procedures for disaster recovery purposes. However, we do not guarantee that Customer Data will be free from loss, corruption, or unavailability. You are solely responsible for maintaining independent backups of your Customer Data.

4.7 Data Integrity. While we use commercially reasonable efforts to maintain the accuracy and integrity of Customer Data stored on the platform, we make no warranty or guarantee that Customer Data will be error-free, complete, or unaltered. Data synced from third-party services (including email providers and external integrations) is provided as received, and we are not responsible for errors, omissions, or corruption originating from those services.

4.8 Third-Party Data Processing. The Service integrates with and relies upon third-party service providers to deliver functionality, including cloud infrastructure providers, email service providers, payment processors, and AI model providers. We are not responsible for any use, loss, unauthorized access, disclosure, sale, or mishandling of Customer Data by third-party providers once data has been transmitted to their systems. You acknowledge that your use of the Service involves the transmission of Customer Data to third-party systems and that such transmission is governed by the applicable third party's terms and privacy policies. We use commercially reasonable efforts to select reputable third-party providers, but we make no warranty or guarantee regarding the data handling practices, security measures, or compliance of any third party.

4.9 Commercial and Research Use. You grant us a non-exclusive, worldwide, royalty-free license to use, process, and analyze Customer Data in aggregated, anonymized, or de-identified form for the following purposes: (a) providing, maintaining, and improving the Service; (b) developing new features, products, and services; (c) generating aggregated industry benchmarks, analytics, and insights; (d) conducting internal research and analysis; and (e) any other lawful commercial purpose. Aggregated or de-identified data derived from Customer Data will not identify you or any individual and may be used by us without restriction, including after termination of these Terms. This section does not grant us the right to sell or disclose identifiable Customer Data to third parties for their independent use.

4.10 Data Verification. You are responsible for the accuracy, quality, and legality of all Customer Data and the means by which you acquired it. You represent and warrant that you have all necessary rights and consents to submit Customer Data to the Service.

5. Intellectual Property

5.1 Platform IP. The Service, including all software, algorithms, interfaces, designs, documentation, trade names, trademarks, service marks, logos, and Aggrandize Content, is the exclusive property of Aggrandize and its licensors. These Terms grant you a limited right of access and use only; no ownership interest is transferred to you.

5.2 Feedback. If you provide us with suggestions, ideas, feature requests, or other feedback regarding the Service ("Feedback"), you grant us an unrestricted, irrevocable, perpetual, royalty-free license to use and incorporate such Feedback for any purpose without obligation or compensation to you.

6. Fees and Payment

6.1 Subscription Fees. Access to the Service requires a paid subscription. Fees are as set forth on our pricing page or in your order form and are due in advance for each billing period. All fees are quoted in U.S. dollars unless otherwise specified.

6.2 Seat-Based Pricing. Your subscription includes a specified number of Authorized User seats. Additional seats may be purchased at the then-current per-seat rate and will be prorated for the remainder of your current billing period.

6.3 AI Credit Usage. Your subscription includes a specified allocation of AI credits for use with AI Features. Usage beyond your included allocation may result in additional charges at the then-current overage rate, or AI Features may be temporarily limited until your next billing cycle, as determined by your plan configuration.

6.4 Payment Terms. For self-serve subscriptions, you authorize us to charge your designated payment method for all fees payable during the Subscription Term. For enterprise subscriptions, all invoiced amounts are due and payable within thirty (30) days from the date of the invoice unless otherwise specified in your order form. You are responsible for keeping your billing information current.

6.5 Taxes. All fees are exclusive of taxes. You are responsible for all applicable taxes, duties, and governmental assessments arising from your use of the Service, excluding taxes based on our net income.

6.6 Fee Adjustments at Renewal. We may increase subscription fees upon renewal. If an increase applies to you, we will notify you at least thirty (30) days in advance of your renewal date. If you do not agree to the increase, you may cancel your subscription effective at the end of your current Subscription Term.

6.7 Billing Corrections. We reserve the right to correct any billing errors or omissions, including undercharges resulting from system errors, miscalculated AI credit usage, or incorrect seat counts. If a correction results in additional amounts owed, we will notify you at least thirty (30) days before charging your payment method. Billing corrections are limited to errors occurring within the prior twelve (12) months. You may dispute a corrective charge by notifying us in writing within fifteen (15) days of receiving notice. We will not suspend your access to the Service while you are disputing a corrective charge in good faith.

6.8 Non-Refundable. Except as expressly provided in these Terms or as required by applicable law, all fees are non-refundable and all payment obligations are non-cancelable.

7. Term and Termination

7.1 Subscription Term and Renewal. Your initial Subscription Term will be specified at the time of purchase. Unless you cancel before the end of your current Subscription Term, your subscription will automatically renew for successive periods of the same duration.

7.2 Cancellation. You may cancel your subscription at any time through your account settings or by contacting us at support@aggrandizelabs.com. Cancellation will take effect at the end of your current Subscription Term, and you will retain access to the Service until that date. No refunds will be issued for the remaining portion of a Subscription Term.

7.3 Termination for Cause. Either party may terminate these Terms for cause upon thirty (30) days' written notice to the other party of a material breach, provided the breach remains uncured at the expiration of that period. We may also terminate immediately if you violate Section 3.3 (Prohibited Activities) or if you become the subject of a bankruptcy or insolvency proceeding.

7.4 Suspension. We may suspend your access to the Service, in whole or in part, without notice if: (a) you violate these Terms or applicable law; (b) your use poses a security risk to the Service or other users; (c) your account is past due for more than ten (10) days after we provide notice of non-payment; or (d) suspension is required by law or court order. We will use commercially reasonable efforts to limit the scope and duration of any suspension.

7.5 Effect of Termination. Upon termination or expiration, your right to access and use the Service ceases immediately, except that Section 4.5 (Data Portability and Deletion) will continue to apply for the specified export period. If we terminate these Terms for cause, you will promptly pay all unpaid fees. If we terminate without cause or materially breach these Terms, we will refund any prepaid fees covering the remainder of your Subscription Term. Sections 1, 4.6 through 4.9, 5, 6 (for outstanding fees), 8 through 12 survive termination.

8. Confidentiality

Each party (the "Receiving Party") agrees to protect the confidential information of the other party (the "Disclosing Party") using the same degree of care it uses to protect its own confidential information, but no less than reasonable care. The Receiving Party will not use or disclose confidential information except as necessary to perform its obligations or exercise its rights under these Terms. Confidential information does not include information that: (a) is or becomes publicly available through no fault of the Receiving Party; (b) was known to the Receiving Party before disclosure; (c) is received from a third party without breach of any obligation; or (d) was independently developed without use of the Disclosing Party's confidential information. The Receiving Party may disclose confidential information if required by law, provided it gives the Disclosing Party reasonable prior notice where permitted.

9. Indemnification

9.1 Customer Indemnification. You will indemnify, defend, and hold harmless Aggrandize and its officers, directors, employees, and agents from and against any third-party claim, action, or proceeding arising out of or related to: (a) your use of the Service in violation of these Terms; (b) your Customer Data or the means by which you acquired it; (c) your violation of applicable law; or (d) your products or services, or the marketing or provision thereof. You will not settle any claim without our prior written consent.

9.2 Aggrandize IP Indemnification. We will indemnify, defend, and hold you harmless from any third-party claim that the Service infringes a valid United States patent, registered trademark, or registered copyright, provided that you give us prompt written notice, sole control of the defense and settlement, and reasonable cooperation. If the Service is found to infringe, we may, at our option: (a) obtain a license for your continued use; (b) modify the Service to be non-infringing; or (c) terminate your subscription and refund any prepaid fees for the remainder of your Subscription Term. This section states our entire liability for intellectual property infringement.

10. Disclaimers and Limitation of Liability

10.1 AI Accuracy Disclaimer. AI OUTPUTS MAY NOT ALWAYS BE ACCURATE AND MAY CONTAIN MATERIAL INACCURACIES EVEN WHEN THEY APPEAR DETAILED OR SPECIFIC. AI OUTPUTS ARE GENERATED BY THIRD-PARTY ARTIFICIAL INTELLIGENCE MODELS AND ARE NOT VERIFIED BY AGGRANDIZE FOR ACCURACY, COMPLETENESS, OR RELIABILITY. YOU MUST INDEPENDENTLY VERIFY ALL AI OUTPUTS BEFORE RELYING ON THEM.

10.2 Data Accuracy Disclaimer. LEAD INTELLIGENCE AND ENRICHMENT DATA PROVIDED THROUGH THE SERVICE IS SOURCED FROM PUBLICLY AVAILABLE RECORDS AND THIRD-PARTY SOURCES AND MAY NOT REFLECT REAL-TIME STATUS. WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR CURRENCY OF SUCH DATA. YOU ARE RESPONSIBLE FOR INDEPENDENTLY VERIFYING ALL PROJECT, PERMIT, AND CONTACT INFORMATION.

10.3 No Professional Advice. NOTHING IN THE SERVICE CONSTITUTES CONSTRUCTION, ENGINEERING, LEGAL, FINANCIAL, TAX, REGULATORY, OR OTHER PROFESSIONAL ADVICE. NOTHING IN THESE TERMS CREATES A FIDUCIARY, ADVISORY, OR PROFESSIONAL SERVICES RELATIONSHIP. YOU SHOULD CONSULT YOUR OWN PROFESSIONAL ADVISORS FOR SUCH MATTERS.

10.4 Warranty Disclaimer. EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICE, AI OUTPUTS, AND ALL AGGRANDIZE CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT DEFECTS WILL BE CORRECTED.

10.5 Limitation of Liability. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL EITHER PARTY OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS, REGARDLESS OF THE THEORY OF LIABILITY. EXCEPT FOR (A) YOUR PAYMENT OBLIGATIONS, (B) YOUR INDEMNIFICATION OBLIGATIONS, (C) OUR IP INDEMNIFICATION OBLIGATIONS, AND (D) EITHER PARTY'S VIOLATION OF THE OTHER'S INTELLECTUAL PROPERTY RIGHTS, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE TOTAL AMOUNTS PAID OR PAYABLE BY YOU FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

10.6 Third-Party Services. WE DISCLAIM ALL LIABILITY WITH RESPECT TO THIRD-PARTY PRODUCTS, SERVICES, AND INTEGRATIONS THAT YOU USE IN CONNECTION WITH THE SERVICE.

11. Governing Law and Dispute Resolution

11.1 Governing Law. These Terms are governed by and construed in accordance with the laws of the State of Idaho, without regard to its conflict-of-law principles.

11.2 Informal Resolution. Before initiating any formal proceeding, the parties will first attempt in good faith to resolve any dispute arising out of or relating to these Terms through informal negotiation for at least thirty (30) days. You will send notice to: Nonce Group, LLC, Attn: Legal, Boise, Idaho. We will send notice to the email address associated with your account.

11.3 Jurisdiction. Any dispute that cannot be resolved through informal negotiation will be brought exclusively in the state or federal courts located in Ada County, Idaho. Both parties consent to the personal jurisdiction of and venue in such courts.

11.4 Equitable Relief. Nothing in this section limits either party's ability to seek injunctive or other equitable relief in any court of competent jurisdiction for the protection of its intellectual property rights or confidential information.

11.5 Class Action Waiver. TO THE FULLEST EXTENT PERMITTED BY LAW, ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. YOU AGREE TO WAIVE ANY RIGHT TO A JURY TRIAL.

11.6 Limitation on Claims. Any cause of action arising out of or related to these Terms must be commenced within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred.

12. Miscellaneous

12.1 Modifications to Terms. We may modify these Terms at any time by posting the revised version on our website. If we make material changes, we will notify you at least thirty (30) days in advance via email or in-app notification. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service.

12.2 Force Majeure. Neither party will be liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, pandemic, war, terrorism, government action, power or internet outages, or third-party service failures. Payment obligations are not excused by force majeure.

12.3 Notices. Notices to Aggrandize must be sent to legal@aggrandizelabs.com or by mail to Nonce Group, LLC, Attn: Legal, Boise, Idaho. Notices to you will be sent to the email address associated with your account or through in-app notification.

12.4 Assignment. You may not assign or transfer these Terms without our prior written consent, except in connection with a merger, acquisition, or sale of all or substantially all of your assets. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of all or substantially all of our assets.

12.5 Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid or unenforceable provision will be modified to the minimum extent necessary to make it valid and enforceable.

12.6 Entire Agreement. These Terms, together with the Privacy Policy and any applicable order forms, constitute the entire agreement between you and Aggrandize regarding the Service and supersede all prior agreements, proposals, and communications, whether oral or written.

12.7 Publicity. We may use your name and company logo on our customer list and website. You may opt out by emailing legal@aggrandizelabs.com.

12.8 Export Controls. You will comply with all applicable export and import control laws and regulations. You may not access or use the Service from any country embargoed by the United States or if you are on any U.S. government restricted parties list.

12.9 Relationship of Parties. You and Aggrandize are independent parties. Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship.

12.10 Waiver. No failure or delay by either party in exercising any right under these Terms will constitute a waiver of that right.

12.11 Construction Industry Disclaimer. The Service provides commercial construction lead intelligence for informational purposes only. Platform data does not constitute construction, engineering, legal, or regulatory advice. You are responsible for ensuring your use of the Service complies with all applicable construction industry regulations, licensing requirements, and building codes in your jurisdiction.

Contact Us

If you have questions about these Terms, please contact us at legal@aggrandizelabs.com.

Aggrandize is a trade name of Nonce Group, LLC, an Idaho limited liability company.